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Calor Northern Ireland appoints SHV transformation executive as CEO to modernise off-grid customer experience
Calor Gas Northern Ireland has appointed Sytze Nijman as CEO with an explicit brief on digital innovation and customer experience. For an off-grid energy distributor serving 70% of Northern Ireland households without mains gas, the customer experience gap between LPG and modern utility services is the strategic problem Nijman inherits.
Irish CX Impact Awards 2026 entries closing soon
Entries for the Irish CX Impact Awards 2026 are closing on 14 August, with Ireland's customer experience community invited to submit across 27 categories spanning customer service, digital experience, customer loyalty, and service excellence. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.
The B2B Discovery Revolution: Why Irish Organisations Must Design Customer Journeys for the Age of AI-Driven Search
Adobe's State of B2B Customer Experience in an AI-Driven World 2026 report finds buyers engaging 14 touchpoints before deciding and LLM-based search projected to grow 1,100 per cent. Irish B2B organisations that design connected journeys and AI-ready content will lead the next generation of buyer discovery.
WH Ireland taps MorganAsh to strengthen vulnerability support and Consumer Duty compliance
WH Ireland has implemented the MorganAsh Resilience System to automate Consumer Duty compliance across its client book. The FCA now requires auditable, firm-wide evidence of vulnerability assessment, not just case-by-case adviser judgement, and sub-£1 billion AUM firms can no longer treat that as a resource they lack.
Porsche Centre South Lakes adopts Mad Devs Connect as premium automotive retail closes its omnichannel CX gap
Porsche Centre South Lakes has deployed Mad Devs’ Connect platform to bring lead management, customer communications, compliance and reporting into one digital system. The move improves visibility across the customer journey while reducing administration for dealership teams.
ArrowXL cuts fleet mileage by 13% with Descartes as on-time delivery becomes the frontline of customer experience in home delivery
ArrowXL by JP Home has cut fleet mileage by around 13% after deploying Descartes’ AI-powered route planning solution, while improving delivery reliability. The results show how smarter routing can reduce operational costs while helping deliver a more consistent customer experience.
Rasbot launches humanoid robots in Ireland as RaaS removes the capital barrier to experiential CX deployment
A €160,000 humanoid robot available on a rental model changes what experiential customer engagement looks like at Irish corporate events, retail activations and brand showcases, without requiring capital commitment from the operator.
Boldyn deploys neutral host DAS at The O2 Belfast as 12,000-seat arenas become the hardest RF environment in the built world
Boldyn Networks has deployed a neutral-host DAS at The O2 Belfast, with O2 customers first to access the upgraded connectivity. The deployment improves mobile capacity at one of Northern Ireland’s busiest venues while supporting future access for other UK operators.
Morrisons deploys Everseen's vision AI across self-checkout tills
Morrisons has partnered with Cork-based Everseen to deploy Vision AI monitoring across 200 UK self-checkout stores. The rollout reflects rising retail investment in AI tools designed to speed transactions and protect customer experience.
Capita books £424.6 million TfL extension and sells contact centre for £1 in the same week
A five-year regulated public sector contract and a £1 disposal of the division that was dragging margins define what Capita is becoming more clearly than any strategy document could.
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