Stay Informed on Corporate Sustainability

Author: The Fast Mode

Tata Communications acquires 51% of AI-driven SaaS provider Commotion, enhancing its Digital Fabric and Kaleyra suite to deliver omnichannel, predictive, and generative AI-powered customer experiences globally.

Author: Ireland's Travel Trade Network

CarTrawler partners with Ryanair to provide exclusive car rental options through its Connect Platform, delivering seamless booking, competitive rates, and enhanced travel experience for millions of passengers worldwide.

Author: MOTOR TRADE NEWS

Volkswagen Group consolidates and upgrades Northern Ireland dealerships, introducing shared Volkswagen and Škoda sites in Belfast and Mallusk, while expanding Ballymena and Dungannon locations to enhance customer service and brand alignment.

Author: Jed Nykolle Harme

The Irish customer experience sector is advancing rapidly, driven by innovation, strategic investment, and the integration of technology with human insight. This edition showcases developments shaping the industry while offering readers a window into the forces driving growth and excellence. 'The Irish CX Impact Awards 2025 is set to celebrate Ireland’s top customer experience leaders' on 4 December 2025, highlighting the individuals and organisations transforming customer engagement. These recognitions illustrate how vision and leadership cultivate loyalty and elevate sector standards. Building on this momentum, 'SS&C Technologies establishes European wealth management hub in Dublin' expands operational capacity while reinforcing client-focused service across Europe. Lastly, 'Star Alliance advances seamless interline travel with focus on technology and human touch' showcases how innovation and personalised service converge to streamline global travel experiences. These stories convey a unifying insight: success in customer experience stems from combining strategic foresight, skilled leadership, and thoughtful integration of technology. Engaging with these developments encourages readers to recognise how the sector is evolving, adapting, and excelling in a dynamic environment.

Author: Jed Nykolle Harme

The Irish CX Impact Awards 2025 bring together Ireland’s leading customer experience professionals to celebrate innovation, dedication, and outstanding achievements. Stay tuned to see who will take home the top honours in shaping the nation’s customer experience landscape.

Author: INK WORLD

Durst opens its Customer Experience Center in Gwangju, South Korea, offering APAC label, packaging, and wide-format printers live demonstrations of Tau RSCi, Durst-Omet KJet, and P5 350 HS systems.

Author: Future Travel Experience

Star Alliance focuses on seamless interline journeys, balancing technology and human touch, maintaining consistent service across 25 member airlines, as VP Ambar Franco shares insights at APEX FTE Asia Expo 2025.

Author: CAPITA

Capita secures a £33 million, three-year contract extension with a leading UK financial services provider, continuing to deliver multi-channel contact centre services, including collections, complaint handling, and customer support from January 2026.

Author: The Irish Times

Ireland’s services sector saw output rise at its fastest pace in 3½ years in November, driven by financial services and export growth, with employment gains and business optimism reaching the highest levels since February.

Author: Outsource Accelerator

SS&C Technologies launches its Dublin-based European wealth management entity, authorised under MiFID, strengthening its EU presence and highlighting Ireland as a strategic gateway for financial services and cross-border investment.