Sort by 
Noledge Group launches SRUU platform to unify retail operations and enhance customer service for multi-site operators
Irish financial management and ERP specialist The Noledge Group has launched SRUU, a new digital retail platform designed to enhance customer service and unify operations across more than 600 stores. The platform is backed by an initial €250,000 investment with a target of €1 million in additional revenue by 2028.
Ann Marie O'Donnell confirmed as judge for Irish CX Impact Awards 2026
Ann Marie O'Donnell, Director of Customer Strategy at Actavo, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of customer experience strategy, journey mapping, and employee engagement expertise gained working with leading international brands across Ireland, the United Kingdom, and the Caribbean. A specialist in inclusive customer experience design for customers with varying abilities, O'Donnell contributes a practitioner's command of CX framework development, capability management, and measurement systems to the evaluation process.
The Privacy Dividend: Why Irish Organisations Should Treat Consent Management as a Customer Experience Investment
Usercentrics' State of Digital Trust Report 2025, surveying 10,000 consumers including 700 in Ireland, finds that data transparency is now the single most powerful driver of brand trust. Irish organisations that treat consent management as a CX investment rather than a compliance cost stand to gain a durable loyalty advantage.
What the CCPC 2025 Helpline Report Tells Irish CX Leaders About Service Recovery and Commercial Return
The CCPC's 2025 Consumer Helpline Report recorded 42,791 Irish consumer contacts and an average complaint spend of €6,292. Irish organisations that treat complaint handling as a frontline commercial lever rather than a back-office function stand to convert service failures into lasting loyalty.
Teleperformance named as Platinum Sponsor at the Irish CX Impact Awards 2026
Teleperformance will serve as Platinum Sponsor at the Irish CX Impact Awards 2026, bringing global digital business services expertise to the programme at the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflected Teleperformance's commitment to transforming customer experience through advanced technology and human expertise, and its alignment with the organisations recognised for excellence in CX across Irish business.
Zoom unveils Agent Architect and Agent Performance Suite to shift CX AI focus toward measurable customer outcomes
US-based communications platform Zoom has launched Agent Architect and Agent Performance Suite for Zoom Virtual Agent, expanding its CX portfolio with tools to build, measure and optimise AI-powered customer service. The releases reflect a market shift from AI deployment toward outcome-driven performance accountability.
Adobe extends customer experience platform into third-party AI environments through major agency and technology partnerships
US-based software firm Adobe has announced AI partnerships with Accenture, Omnicom, WPP, Stagwell, Anthropic and Microsoft to extend its customer experience software into third-party AI environments. The agreements position Adobe's CX Enterprise platform as a coordinating layer across agency, consulting and workplace AI ecosystems.
Leasecar redesigns website to deliver faster and more intuitive vehicle leasing customer journey
UK-based vehicle leasing firm Leasecar has launched a redesigned website featuring enhanced search functionality, a new brand identity and a streamlined customer journey. The platform has been built to reduce friction across key customer actions and support more informed leasing decisions.
Reward creates 61 Belfast jobs as UK customer engagement platform accelerates international expansion
UK-based customer engagement and commerce media platform Reward is creating 61 new jobs in Belfast as it expands its international operations. The roles span software engineering, data engineering, DevOps and business operations, generating more than £3.3 million in annual salaries.
Bank of Ireland cuts fraud attempts by 30% and false positives by 87% using AI-powered Featurespace platform
Bank of Ireland has reported a 30% reduction in attempted payment fraud and a 25% fall in customer losses since deploying an AI-powered detection system in partnership with Featurespace, a Visa solution. The technology has simultaneously streamlined the customer experience by cutting false positives by 87.1%.
Discover What's Happening
Explore our newsletters
Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!
.png)
