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Explore industry news, insights, and updates from the Irish CX Impact Awards.
Pinewood.AI streamlines trade parts ordering with new portal
Pinewood.AI has launched its Parts Trade Portal to replace time-consuming phone-based parts ordering with a seamless self-service platform.
Gong doubles down on AI growth with Dublin expansion
Gong is scaling its Dublin operations to keep up with surging EMEA demand for its AI-powered revenue platform, which now boasts over 750 customers across Europe.
Bold bets
Customer experience is evolving at pace, fuelled by bold bets on technology and strategic shifts in what service means.
Modern Tyres broadens footprint with BestDrive deal
Modern Tyres is set to acquire BestDrive Ireland from Continental Tires, strengthening its position as a leading player in tyre services and vehicle maintenance across the Republic.
Elavon teams up with REI to boost retail payments
Retail Excellence Ireland has struck a three-year deal with Elavon, naming it the preferred payments partner for its 2,000-plus members.
Entain redefines in-shop betting experience
Entain has completed its Group BetStation (GBS) rollout, marking a major milestone in its retail digital transformation strategy.
TTEC and Zendesk join forces for AI-powered CX boost
TTEC has expanded its partnership with Zendesk to deliver full-stack, AI-driven customer experience solutions.
Ireland sees first consultancy tackling subscription churn
Subscription businesses in Ireland are losing up to half their customers each year, yet no consultancy has focused solely on solving this problem – until now.
CurrencyFair bets on AI to elevate customer care
CurrencyFair is taking its renowned customer service up a gear by deploying Salesforce’s Agentforce, an AI platform designed to resolve routine customer queries around the clock.
Intelligent loyalty
As brands race to meet rising customer expectations, the game is no longer just about what you offer but how intelligently you offer it.


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