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Monzo Business reaches one million UK customers as digital banking closes the SME switching gap
One million business customers in a decade reveals both Monzo's pace and the structural inertia of UK SME bankingm, and the Dublin expansion plan makes this a direct threat to AIB and Bank of Ireland's incumbent position.
TAPP builds 50-pilot proof of concept before seeking £800,000 to take NFC platform beyond Northern Ireland
A Holywood startup replacing QR codes with NFC taps is entering a market where smartphone hardware is finally ready and post-pandemic friction fatigue has made the incumbent technology unpopular, the timing is more deliberate than it looks.
Volvo Cars Ireland franchisees commit €40 million to reposition network ahead of centenary
A manufacturer-coordinated retail overhaul funded entirely by franchise partners is less a property investment than a brand strategy: in a premium EV market where product parity is narrowing, the showroom becomes the primary differentiator.
Gavin Carpenter confirmed as judge for Irish CX Impact Awards 2026
Gavin Carpenter, CEO of Phonovation since 2006, joins the judging panel for the Irish CX Impact Awards 2026, bringing two decades of senior leadership in telecommunications and customer engagement technology alongside prior experience in senior management roles at Esat Telecom, Energis, and Colt Telecom. As the driving force behind one of Ireland's leading customer service technology companies, Carpenter contributes a practitioner's command of digital customer experience, service excellence, and the technology decisions that underpin effective customer-centric strategy to the evaluation process.
Protecting the Gains: What the Qualtrics 2026 Consumer Experience Trends Report Tells Irish Organisations About Building on Progress
Qualtrics' 2026 Global Consumer Experience Trends Report finds customer satisfaction and trust improving but fragile. Irish organisations that protect CX gains through better signal collection, service quality investment, and transparent personalisation will convert fragile progress into durable competitive advantage.
Endava and Upstream Works launch agentic CX platform to capture AI-native enterprise demand
A NYSE-listed technology group with falling high-value client numbers is productising its AI capability into a pre-packaged CX platform, a structurally different sales motion designed to bypass the stalled enterprise procurement cycles its own results have exposed.
Take2Eton recruits Reed and Mackay's client experience chief to anchor growth push
An independent TMC creating a CCO role and filling it with a direct competitor's senior talent signals that informal service culture is being replaced by formal commercial architecture as the business scales.
OneJourney partners with MPS to enhance hotel payment customer experience
US hospitality payments provider OneJourney has partnered with Dublin-based Managed Payment Services to expand B2B payment platform across Ireland and UK, enhancing customer experience through automated invoice reconciliation and virtual card technology.
Bank of Ireland enhances customer experience through new accessibility measures
Irish financial institution Bank of Ireland has introduced enhanced accessibility measures including neuro-inclusive branch accreditation and communication cards. The initiative enhances customer experience through improved support for customers with additional needs.
Everseen acquires Viztel to advance full-store customer experience intelligence
Global vision AI provider Everseen has acquired Viztel portfolio from RadiusAI, extending platform capabilities from checkout to full-store intelligence. The acquisition enhances customer experience through unified insights across retail operations.
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