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Volkswagen consolidates and upgrades Northern Ireland dealerships
Volkswagen Group consolidates and upgrades Northern Ireland dealerships, introducing shared Volkswagen and Škoda sites in Belfast and Mallusk, while expanding Ballymena and Dungannon locations to enhance customer service and brand alignment.
Experience Edge
The Irish customer experience sector is advancing rapidly, driven by innovation, strategic investment, and the integration of technology with human insight. This edition showcases developments shaping the industry while offering readers a window into the forces driving growth and excellence. 'The Irish CX Impact Awards 2025 is set to celebrate Ireland’s top customer experience leaders' on 4 December 2025, highlighting the individuals and organisations transforming customer engagement. These recognitions illustrate how vision and leadership cultivate loyalty and elevate sector standards. Building on this momentum, 'SS&C Technologies establishes European wealth management hub in Dublin' expands operational capacity while reinforcing client-focused service across Europe. Lastly, 'Star Alliance advances seamless interline travel with focus on technology and human touch' showcases how innovation and personalised service converge to streamline global travel experiences. These stories convey a unifying insight: success in customer experience stems from combining strategic foresight, skilled leadership, and thoughtful integration of technology. Engaging with these developments encourages readers to recognise how the sector is evolving, adapting, and excelling in a dynamic environment.
The Irish CX Impact Awards 2025 is set to Celebrate Ireland’s Top Customer Experience Leaders
The Irish CX Impact Awards 2025 bring together Ireland’s leading customer experience professionals to celebrate innovation, dedication, and outstanding achievements. Stay tuned to see who will take home the top honours in shaping the nation’s customer experience landscape.
Durst opens Customer Experience Center in South Korea to showcase printing solutions
Durst opens its Customer Experience Center in Gwangju, South Korea, offering APAC label, packaging, and wide-format printers live demonstrations of Tau RSCi, Durst-Omet KJet, and P5 350 HS systems.
Star Alliance advances seamless interline travel with focus on technology and human touch
Star Alliance focuses on seamless interline journeys, balancing technology and human touch, maintaining consistent service across 25 member airlines, as VP Ambar Franco shares insights at APEX FTE Asia Expo 2025.
Capita secures £33m contract extension with UK financial services provider
Capita secures a £33 million, three-year contract extension with a leading UK financial services provider, continuing to deliver multi-channel contact centre services, including collections, complaint handling, and customer support from January 2026.
Ireland’s services sector growth hits fastest pace in three and a half years
Ireland’s services sector saw output rise at its fastest pace in 3½ years in November, driven by financial services and export growth, with employment gains and business optimism reaching the highest levels since February.
SS&C Technologies establishes European wealth management hub in Dublin
SS&C Technologies launches its Dublin-based European wealth management entity, authorised under MiFID, strengthening its EU presence and highlighting Ireland as a strategic gateway for financial services and cross-border investment.
CX Momentum
The customer experience sector is entering a phase of dynamic evolution, shaped by leadership excellence, digital innovation, and strategic partnerships. This edition captures that momentum, illustrating how organisations are enhancing engagement, improving service delivery, and leveraging technology to deliver measurable impact. ‘Niamh Curtin joins judging panel for Irish CX Impact Awards 2025’ on 4th December at the Royal Marine Hotel, Dún Laoghaire. With over 25 years’ experience in operations, strategy, and business transformation, she helps recognise organisations setting new benchmarks in customer experience. Meanwhile, ‘dnata expands inflight retail partnership with Aer Lingus’ demonstrates how strategic collaboration is advancing customer touchpoints and cultivating loyalty across travel services. Additionally, ‘Lowe’s AI boosts online conversions and customer satisfaction’ reveals how technology-driven insights are transforming customer journeys, enhancing engagement, and generating measurable business outcomes. These developments confirm a sector progressing through leadership, innovation, and strategic execution. Readers are invited to explore these stories further, gaining insight into the forces shaping the future of customer experience.
Niamh Curtin joins Judging Panel for Irish CX Impact Awards 2025
Niamh Curtin, Head of Customer Support at Laya Healthcare, joins the Irish CX Impact Awards 2025 judging panel, bringing over 25 years of expertise in operations, business transformation, and customer experience excellence.
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