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Starling Bank equips business customers with in-app AI assistant
Starling Bank has introduced an in-app AI assistant for small business customers, offering tax ring-fencing and invoice fraud checks. The tool shows how banks are embedding proactive AI into customer experience to cut manual admin.
Acceleraate appoints former JD Sports CX chief as customer officer
Manchester-based Zoom-first CX and AI transformation partner Acceleraate has appointed Ryland Griffiths, formerly of JD Sports, as chief customer officer. The hire brings senior retail CX expertise to Acceleraate's public sector, healthcare and enterprise client base.
Hiya brings branded caller ID to Vodafone customers in Ireland
US voice security company Hiya has extended its Branded Calling service to Vodafone customers in Ireland, letting approved businesses display their name when calling. The rollout aims to rebuild consumer trust amid heavy call screening.
Qualcom plans Belfast expansion as cybersecurity demand grows
Qualcom has reported a 30% rise in Northern Ireland revenues and forecasts a further 15% increase in 2026, creating five new Belfast jobs. The expansion reflects growing retailer demand for secure digital payment and cybersecurity technology.
Agnieszka Jozwiak appointed Judging Coordinator for Irish CX Impact Awards 2026
Agnieszka Jozwiak, Customer Experience Consulting and Advisory leader and Board member of CXPA Ireland, joins the judging panel for the Irish CX Impact Awards 2026 as Judging Coordinator, bringing over 15 years of experience in experience management, service design, and business operating model transformation to oversee the evaluation process. As Head of Judging since the programme's inaugural edition in 2018, Jozwiak contributes an unmatched command of the awards' evaluation standards and a career-long commitment to advancing customer experience management practices across Ireland and the global CX community.
Why Irish Financial Services Organisations Should Design the Payment Journey as a Customer Experience Investment
The BPFI Payments Monitor February 2026 records over €30 billion in Irish contactless payments in 2025, with 62 per cent now made via mobile wallets. Irish financial services organisations that treat payment journey design as a customer experience investment will build loyalty at Ireland's most frequent brand touchpoint.
Screwfix appoints Incubeta to build AI performance engine for 70,000-SKU PPC estate
Screwfix has appointed Incubeta as its UK and Ireland PPC agency. At 70,000 SKUs, static bidding creates bid waste and missed demand, an AI outcomes agency that reallocates spend on live consumer signals is what customer-led performance now requires.
Currys deploys NICE CXone across six million annual interactions to resolve omnichannel CX complexity
Currys has unified its customer service on NICE CXone, delivering a six-point NPS improvement and a contact-to-order ratio of 0.18. That ratio confirms friction is being resolved before it escalates, not just handled more efficiently after.
Bluecrest deploys NICE CXone to convert every health screening call from a blind spot into a commercial and coaching asset
Bluecrest Health Screening has moved from manual call sampling to AI transcription of every customer interaction. Key product conversations rising from 10% to 70% of calls and 2,200 additional subscriptions confirm that full-coverage CX analytics generates commercial returns, not just operational ones.
Culligan Ireland invests to close the technician and delivery gap as managed water services outpaces fleet capacity
Culligan Ireland has announced 102 new jobs by 2029. A subscription water service lives or dies on route reliability and technician response, and a 55% workforce increase since 2023 driven by organic demand means the CX infrastructure must now catch up with customer growth.
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